Privacy Policy
Where The River Bends
Last Updated: May 2026
At Where The River Bends, we are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or purchase our products.
1. Who We Are
Where The River Bends is a North East-based company producing vegan, gluten-free, nut-free, and dairy-free dips.
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: hello@wheretheriverbends.co.uk
Website: www.wheretheriverbends.co.uk
2. Information We Collect
We may collect and process the following information:
Your name
Email address
Phone number
Delivery and billing address
Payment information (processed securely through third-party payment providers)
Information you provide when contacting us through forms, email, or social media
Website usage data through cookies and analytics tools
3. How We Use Your Information
We use your information to:
Process and deliver orders
Respond to enquiries and customer service requests
Improve our products, services, and website
Comply with legal obligations
We prioritise customer satisfaction at all times and only use your information in ways that are fair and lawful.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers who help us operate our business, such as:
Payment processors
Delivery and courier services
Website hosting providers
Marketing and analytics platforms
These providers only receive the information necessary to perform their services.
5. Cookies & Analytics
Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.
You can choose to disable cookies through your browser settings.
6. Data Security
We take appropriate steps to protect your personal information from unauthorised access, misuse, or disclosure.
However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK data protection laws, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your data where applicable
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details above.
8. Third-Party Links
Our website or social media pages may contain links to external websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Where The River Bends
🌿 North East England
📧 hello@wheretheriverbends.co.uk
🌐 www.wheretheriverbends.co.uk